Frequently Asked Questions - Crafty Home Goods

Price Currency

All prices are displayed in USD (United States Dollars).

Shipping Information

Order Processing and Shipping Time

We aim to process and ship orders promptly. Please allow 1-4 days for order processing. On average, orders are shipped within 3 days. Tracking numbers will be provided 3-5 days after shipment. If you haven't received a tracking number after 7 business days, contact us at sourcing@craftyhomegoods.com.

Returns and Issues

Return Policy

We offer a 100% money-back guarantee for defective or damaged products. You have 30 days to return the item for a full refund. Return shipping is your responsibility. Upon receiving the product, a full refund will be issued. Please include your name and order number on the returned package. If your package is in transit, kindly wait for arrival before initiating a return.

Order Cancellation

Cancelling Your Order

You can cancel your order penalty-free if it hasn't shipped. If already shipped, use our return system for a full refund.

Incorrect Address

Address Correction

If you've entered an incorrect address, reply to your confirmation email to correct it. If within 24 hours, email sourcing@craftyhomegoods.com for address changes. No refunds for incorrect submissions after 24 hours.

Shipping Duration

Estimated Shipping Time

Shipping times vary based on location. On average, shipping takes 2-4 business days from fulfillment centers worldwide.

Further Assistance

Have More Questions?

Contact us at sourcing@craftyhomegoods.com. For a prompt response, include your order number and clearly describe your concern.